Terms and conditions of use

Introduction

Welcome to the website SR KRUGER IT SOLUTIONS (PTY) Ltd trading as SR KRUGER IT SOLUTIONS (PTY) Ltd hereinafter referred to as " SR Kruger IT Solutions") at www.kitscomputers.co.za ( hereinafter referred to as the "website") with the registration number 2013/149715/07.  Please take a moment to read these Terms and Conditions to understand how they apply to your use of the website and any products or services that you may order online. Your continued use of the website will constitute acceptance of the Terms and Conditions, unmodified by you.

Defects, Returns, Refunds & Guarantees

Should you not be satisfied with your product purchased by from us by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the the Consumer Protection Act are protected. As a gesture our commitment to you we have established a 'change of mind/ peace of mind' return policy, which is provided to you over and above the rights you have in terms of the Consumer Protection Act. In terms of this returns policy, we may consider replacing goods purchased with us within 14 days from the date of purchase if such goods are returned in their original condition and packaging. We regret that due to copyright laws and the nature of the goods, licensed software and games cannot be returned unless defective.  Handling fee;  In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition. 

Age Restriction on Sales

Certain of our products bear age restrictions.  It is your responsibility to ensure that you and/or the person for whom you may be buying the product, meet(s) such age restrictions (including, inter alia, games, DVD's and Videos) and that these restrictions are observed.  Accordingly you indemnify SR Kruger IT Solutions and its affiliates from any and all liability in this regard, including any liability arising as a result of your failure to provide accurate information in this regard when completing the website registration process.

No transaction concluded between SR Kruger IT Solutions and a person under the age of 18 shall be binding upon SR Kruger IT Solutions unless written consent thereto is received by SR Kruger IT Solutions from your parent or legal guardian. SR Kruger IT Solutions therefore reserves its right to request proof of identity prior to concluding any transaction with you. By your continued use of this website, you warrant that you are 18 years old or older.

Sales Records

Full sales records regarding the transactions between you and SR Kruger IT Solutions shall be maintained on the website for a period of 12 months from the date of conclusion of the sale or related transaction.  You shall thus only be able to view and print such record during such period, where after you shall be responsible for retaining your own record of the relevant sale or related transaction.

Governing Law and Jurisdiction

This website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these Terms and Conditions, you and SR Kruger IT Solutions submit to the non-exclusive jurisdiction of the South African courts.

Privacy

1.1 SR Kruger IT Solutions shall take all reasonable steps to protect your personal information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA), a copy of which may be downloaded from: http://www.justice.gov.za/paia/paia.htm

1.2 You hereby grant SR Kruger IT Solutions permission to electronically collect, store and use the your personal information provided by you to SR Kruger IT Solutions, and for SR Kruger IT Solutions to utilise cookies to collect such information, so that it may be is collected, stored and used for the following purposes:

  •          to greet you when you access the website;
  •           
  •          subject to your consent, to inform you of facts relating to your access and use of the website;
  •          subject to your consent, to inform you about competitions and special offers from SR Kruger IT Solutions and/or its partners / affiliates;
  •          to compile non-personal statistical information about browsing habits, click-patterns and access to the website;
  •          to verify your identity when transacting on the website; and
  •          to ensure that the goods are received by the addressee.

1.3 SR Kruger IT Solutions shall not disclose your personal information unless:

  •          you consent thereto; or
  •          through due legal process.

1.4 SR Kruger IT Solutions may compile, use and share any information that does not relate to any specific individual; and

1.5 SR Kruger IT Solutions owns and retains all rights to non-personal statistical information collected and compiled by SR Kruger IT Solutions.

 

Security

2.1 Any person that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page on this website shall be prosecuted, and civil damages shall be claimed in the event that SR Kruger IT Solutions suffers any damage or loss.
2.2 You agree and warrant that your log-in name and password shall:

  •          be used for your personal use only; and                  
  •          not be disclosed to any third party.                  

2.3 You allow SR Kruger IT Solutions to take all reasonable steps to ensure the integrity and security of the website and back-office applications.
2.4 All credit card transactions are encrypted and handled by a third party Supplier called PayFast (Pty) Ltd. SR Kruger IT Solutions's registration documents and the website's registered domain name are checked and verified by PayFast.

 

Changes to Agreement

SR Kruger IT Solutions may, in its sole discretion, change these Terms and Conditions or any part thereof at any time on notice to you.  You bear the sole responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on the website, or from further use of the website in any way.

Dispute Resolution

Should a dispute arise between you and SR Kruger IT Solutions on any matter arising out of these Terms and Conditions, and the matter is not resolved through the Customer Relations Department of SR Kruger IT Solutions within 1 (one) calendar month to your satisfaction, then you are at liberty to submit your complaint to the National Consumer Commission (the "NCC").

Should such dispute be outside of the jurisdiction of the NCC, such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa which rules can be downloaded at http://www.arbitration.co.za/downloads/expedited_rules.pdf

Address for Notices

SR Kruger IT Solutions chooses as its address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Bergroos Mews, 46 Gladiolus Crescent, Protea Village, Brackenfell, Cape Town, South Africa, with a copy to be sent to info@kitscomputers.co.za.

Term of These Terms and Conditions

These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by SR Kruger IT Solutions from time to time, for so long as the website exists and is operational, SR Kruger IT Solutions being entitled to terminate these Terms and Conditions and/or shut down the website at any time.

Copyright and Other Intellectual Property Rights

These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by SR Kruger IT Solutions from time to time, for so long as the website exists and is operational, SR Kruger IT Solutions being entitled to terminate these Terms and Conditions and/or shut down the website at any time.

Electronic Communications

When you visit the website or send e-mails to SR Kruger IT Solutions, you consent to receiving communications from SR Kruger IT Solutions electronically and agree that all agreements, notices, disclosures and other communications sent by SR Kruger IT Solutions satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing".

Hyperlinks, Framing and Other

3.1 Hyperlinks provided on this website to non-SR Kruger IT Solutions sites are provided as is and SR Kruger IT Solutions does not necessarily agree with, edit or sponsor the content on such web pages.
3.2 No person, business or web site may frame this site or any of the pages on this website in any way whatsoever.
3.3 No person, business or web site may use any technology to search and gain any information from this website without the prior written permission of SR Kruger IT Solutions. Such permission could be obtained from info@kitscomputers.co.za
3.4 No person, business or website may circumvent our technology in any way, knowingly or unknowingly to their advantage. This may result in your order being cancelled or further action be taken to compensate SR KRUGER IT SOLUTIONS (PTY) Ltd for any damage or harm caused by any such action.

Payment Options

We have the following types of payments
For online shopping: ( Deliveries and Collections within the Borders of SA only)

  1.         Credit Card (SA issued Visa and Mastercard only) via PayFast (PTY) Ltd www.payfast.co.za
  2.         Direct deposit (no cheques)
  3.         EFT
  4.         KITS Voucher
  5.         15.1 SR Kruger IT Solutions Products, Price & Availability
    5.1.1  All pricing displayed on the website is inclusive of the current South African VAT, is in South African Rands Only and is subject to price changes and may change without any warnings or notifications. Stock availability Stocks of all goods on offer are limited. SR Kruger IT Solutions shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should SR Kruger IT Solutions be unable to fulfill any order placed by you at the advertised price due to stock having sold out, SR Kruger IT Solutions will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy ("Refund Policy") Should a product become Sold out we will have the right to cancel your order and refund you your payment including any applicable delivery fees, we cannot supply products that have been marked as sold out.
    5.1.2  Errors Please note that although SR Kruger IT Solutions endeavours to accurately describe and/or depict each product on the website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to SR Kruger IT Solutions for a full refund within 7 days of delivery. Handling fee;  In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition. Please see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).
    5.1.3  Demo units are shop spoiled units that have been used in our stores, they come with the full supplier warranty.
    5.1.4  Special order products are products that may be purchased online only. Special order products must be paid for in full before your order can be shipped. The turn-around time for special order deliveries are 3-5 working days.
    5.1.5  Image Disclaimer: Where products are displayed with compatible devices, these devices will not be included as part of the sales price unless specifically identified as part of a product bundle. In all other cases images are shown to display products within a lifestyle setting and do not include part of a sales proposal including any said devices or lifestyle additions.
     
  6.        
    6.2.1 Agreements of Sale
    6.2.1  Placing a product in a shopping basket without completing the purchase cycle does not constitute:
    6.2.1.1   an agreement of sale; and/or            
    6.2.1.2   an order for such product, and as such, SR Kruger IT Solutions may remove such product from the shopping basket if stock becomes unavailable and you cannot hold SR Kruger IT Solutions liable if such product is not available when the purchase cycle is completed at a later stage.
    6.2.2  An agreement of sale only comes into effect if and when:
    6.2.2.1   you electronically submit a completed order for one or more products in your shopping basket; and
    6.2.2.2   payment is either authorised, or received by SR Kruger IT Solutions in its bank account.
  7.        
    7.3 Termination of Sales & Cancellation of Orders
    7.3.1  By SR Kruger IT Solutions: SR Kruger IT Solutions reserves the right, for purposes of preventing suspected fraud , to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and SR Kruger IT Solutions, in whole or in part, on notice to you. SR Kruger IT Solutions shall only be liable to refund monies already paid by you (see SR Kruger IT Solutions's Refund Policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.
    7.3.2  By You: Save for certain exceptions , and subject to certain charges you are entitled to cancel any sale concluded on this website within 7 days after date of receipt of the goods and to obtain a refund. Handling fee;  In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame (or where none is specified, beyond 30 days from the order date). Please read the Refund Policy for further details in this regard.
    7.3.3 Collect and pay in store; where you have selected to collect and pay for your order in-store, please allow the store to check that your items are ready for collection. You will receive an email when your order is  "Ready to collect"  Please collect your order within 48hours after receipt of the "Ready to collect" email notification. Orders will be cancelled if not collected within 48 hours after receipt of  the "Ready to collect" email notification.
  8.         8.4 Amounts Payable by You
    8.4.1  Prices The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.
    8.4.2  Delivery Costs These differ depending on a variety of factors, including product type, price, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa. We keep delivery costs information current on our website.
    8.4.3  Value Added Tax Value added tax at the rate of 14% is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are international.
    8.4.4  Import Duties Import duties may be payable by recipients of goods in foreign countries. SR Kruger IT Solutions does not know what import duties/levies may be payable and cannot calculate or estimate such costs. You are responsible for determining whether any such import duties/levies are payable and, if so, the amount thereof.
    8.4.5  Errors SR Kruger IT Solutions shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, SR Kruger IT Solutions will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.
  9. Payment Methods
  10. Subject to the exceptions listed below, your payment for any products ordered from SR Kruger IT Solutions must be made to SR Kruger IT Solutions's bank account in any one of the following ways:
  11. Credit card payments
    The website only accepts (3D Secure) South African bank issued Credit Card payments which include Visa and Master card. At the time of placing the order, the transaction details are presented to the bank for authorisation immediately. If bank's authorisation is not obtained, the order will be cancelled. Payment is not collected immediately it is a reserved for payment transaction. Only when the order is settle by SR Kruger IT Solutions are the funds collected. Please note that Master Card Cheque and Debit Cards are not accepted.
  12. 3D Secure
    We are proud to introduce a more secure online shopping experience for you! Registration with 3D Secure is required when shopping online with us as a 3D secure merchant and no username and password to remember anymore. You will now receive a One-Time-Password (OTP) that will only be valid for one transaction when shopping at a 3D Secure merchant, protecting your Credit Card against fraudulent online use. We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why we a deploy technology, such as 3D Secure, which has been designed to protect you while you shop. 

    Bank deposits & Electronic Funds Transfer
  13. Should you select to pay via a bank deposit or Electronic Fund Transfer: on completion of your order an instruction will be emailed to you regarding the acceptable methods in which monies must be deposited into SR Kruger IT Solutions’s bank account which is subject to the following Terms and conditions:
     
  14. the full amount must be paid as per your order request within 48hours of placing your order;
    14.5.2.2  your order will be cancelled should you fail to deposit/transfer the funds within 48hours of placing your order
    14.5.2.3  for a direct deposit, the deposit must be in cash and in SA Rand only, ( no other currency will be accepted)
    14.5.2.4  No cheque deposits are accepted
    14.5.2.5  your order number must be used in the reference section of the deposit slip or the electronic transfer, failure to include the order number as a reference may result in delaying the fulfilment of your order
    14.5.2.6  please email a copy of your deposit slip/transfer to info@kitscomputers.co.za
    14.5.2.7  your delivery timeframe is dependant and will commence on the time and date of the funds reflecting in SR Kruger IT Solutions’s account and on condition that your deposit slip has been mailed to info@kitscomputers.co.za.  
    14.5.2.8  depending on the bank, some payments may take up to three business days to reflect in our account. In such circumstances there will be a delay in having your order shipped

    14.5.3 Click and Collect , Pay and Collect Instore 
    Should you select the Click and Collect option on completion of your order an instruction will be emailed to you. Please allow the store to check that your items are ready for collection .  You will receive a "Ready to collect" email when your order is Ready for you to pay and Collect.  Please pay and collect your order within 48hours after receipt of the "Ready to collect" email notification. Orders will be cancelled if not paid for and collected within 48 hours after receipt of  the "Ready to collect" email notification.
  15.      15.6 Deliveries

    SR Kruger IT Solutions delivers within the borders of South Africa only.
     
    The Delivery option only commencers once the order has been verified and settled
    An order will only be settled once payment has been received and "Verified"

    Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.

    Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays

    All deliveries are done by FastWay Couriers or a KITS agent.

    ID may be requested upon delivery
     
    Same day delivery ; This service is available throughout South Africa to Major Centers and will be affected by the same business day, (Monday to Friday , excludes weekends and public holidays) on condition that your order is placed and payment has been received before 10h00.
    A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas. Should you live in an outlying area it may be more suitable to choose overnight or an economy delivery service.

    Overnight : This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday ) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Overnight Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    Economy : This service is available throughout South Africa to Major Centers and will be affected within 3 to 5 working days, (Monday to Friday , excludes weekends and public holidays).
    A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    Free Delivery: This service is available throughout South Africa to Major Centres and will be affected within 5 to 10 working days, (Monday to Friday , excludes weekends and public holidays).
    A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

    Next Day: This service is available throughout South Africa to Major Centres and will be delivered, (Monday to Friday ) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Next Day Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.
     
  16.     
    15.7 Purchasing Televisions.
    15.7.1  A valid TV license will be required in order to complete your purchase of this product.
    15.7.2  You will also be required to email / fax us an electronic copy of the TV license holder's SA ID Book and TV license, before we can dispatch your order.

    15.8 Shipping 
    The Delivery option only commencers once the order has been verified and settled
    An order will only be settled once payment has been received and "Verified"

    Deliveries are door to door and must be a physical address within the borders of South Africa and not a Post Box We do not deliver to any postal addresses ie: deliver to a post box or to any post offices. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges as a result of such errors.

    The same day delivery option needs to be paid for and "Settled" by 10:00 am to be received the same day, If "Settled" after 10:00 am It will be delivered the following day. Same day delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area

    The overnight delivery option needs to be paid for and "Settled" by 3:00 pm to be received the following day, If "Settled" after 3:00 pm It will be delivered the 2nd day. Overnight delivery options only apply to major centres (Areas or Cities) Out Lying areas will receive it when the courier services the area

    i.e. If an order is placed with the "same day delivery" option today but paid for or verified 3 days later before 10:00am. You will receive it on the third day, if it is paid for or verified after 10:00am on the third day you will receive it on the forth day.

    Deliveries are done between 8 am and 5 pm on weekdays and not on Weekends or public holidays

    All deliveries are done by FastWay Couriers or a KITS agent.

    ID may be requested upon delivery

Promotions and Competitions

Products and Promotions may only be available on our website. Kindly contact 0728631616 to assist with product availability. All items, unless specified otherwise may be ordered online at http://www.kitscomputers.co.za,

  •          Our promotion offers are limited to the online store on www.kitscomputers.co.za  only.
  •          Stocks may be limited, only 1 per customer, ( we reserve the right to restrict and or decline sales to traders and dealers)
  •          promo is available for a limited time only,
  •          The price specified for the promotional goods has been reduced for the purpose of this promotional offer only. The price will return to its original price after the promotional offer stock has been sold out. 
  •          Placing a product in a shopping basket without completing the purchase cycle does not constitute; an agreement of sale; and/or an order for such product, and as such, SR Kruger IT Solutions may remove such product from your shopping basket if stock becomes unavailable and you cannot hold SR Kruger IT Solutions liable if such product is not available when the purchase cycle is completed at a later stage.
  •           An agreement of sale only comes into effect if and when; you electronically submit a completed order for one or more products in your shopping basket; and payment is either settled, or received by SR Kruger IT Solutions’s in its bank account.

Free Data Transfer When You Buy a new Computer or PC.

  •          This promotion applies to a new Computer or Notebook purchased from SR Kruger IT Solutions within the promotion period 31 August 2015.
  •          Data transfer may be subject to the new Notebook or PC / “old” Notebook or PC being booked into the store’s KITS’s service department as data transfer can be time-consuming. 
  •          “Backup” refers to making a copy of the customers personal files on their laptop or PC (example: Photos Music Videos Email | Software programs and Operating Systems cannot be backed up).
  •          Data backups and data recovery remain the responsibility of the customer. Although we will take our utmost care to protect all data, neither KITS nor SR Kruger IT Solutions will be liable for data loss or data recovery.
  •          Turnaround times will be dependent on the store’s current workload however we endeavour to ensure that all jobs booked in are completed within 48 hours.
  •          This promotion entitles the customer to one free data transfer per new PC and Notebook purchased.

Browser Support

Our web site is developed and tested for Internet Explorer version 11, Firefox and Google Chrome. Internet Explorer 10 is not supported

Amobia Communications (PTY) Ltd Contracts (Wireless Internet)

Please note that all Amobia contracts advertised are applicable to New contracts only and do not apply to upgrades which may be charged at a different rate to that of new contracts. Please note that additional terms and conditions may be applied by Amobia as part of their approval process

Competition Rules

  1.         1. This competition is promoted by SR KRUGER IT SOLUTIONS (PTY) Ltd (reg. no. 2013/149715/07) (the Promoter) The person responsible for conducting this competition is Manuel Kruger Operations Manager.
  2.         2. This competition shall be conducted in accordance with the provisions of section 36 read with Regulation 11 of the Consumer Protection Act No. 68 of 2008.
  3.         3. Competition Period: The competition runs from 1st day of every month until the 26th day of each month both dates inclusive. No entries will be accepted after midnight on 26th day of each month
  4.         4. Who Can Enter: You are entitled to participate in this competition if you are a natural person who is at least 18 years old and a South African resident.
  5.         5. Exclusion: directors, members, employees, agents of, or consultants to the SR Kruger IT Solutions including the Promoter, their promotional partners and printers, their advertising and promotional agencies, supplier of goods or services in connection with this competition, or if you are any of the aforementioned persons' immediate family, including spouses, life partners, parents, children and siblings, are excluded from being entered into this competition.
  6.         6. How to Enter: You gain automatic entry to the draw by subscribing to the monthly SR Kruger IT Solutions newsletter. You can do this by either scanning the QR code located in stores or scanning the QR code of various forms of printed material, as well as online at www.kitscomputers.co.za
  7.         7. Number of Entries Per Entrant: 1 automatic entry on subscription to our monthly newsletter
  8.         8. Entry Fee: There is no entry fee to participate in the competition.